FAq

Yes, support for patrons with visual impairment is via Aira. Aira is an app that provides on-demand, remote visual interpreting services for the blind and low-vision community.

Simply download the app (AppStore or Google Play) to your mobile phone and tap the button to be connected to a trained visual interpreter. It’s simple and easy to use.

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New Zealand residents over 65 years of age who have a SuperGold card are eligible for  free travel on most buses, trains and ferries:  

• after 9am on weekdays  
• all day on weekends 
• all day on public holidays

More information can be found here.

For general inquiries, contact Eden Park at +64 9 815 5551 or email info@edenpark.co.nz. 

For ticket-related questions, reach out to Ticketek's Accessible Seating booking line (0800 686 677) or submit a request through their Accessible Seating Booking Form

If you or someone you are with has a hidden disability, you can wear a Hidden Disability Sunflower lanyard, pin or bracelet to discretely let our team know that you might like some extra assistance or care.

Eden Park is the first stadium in New Zealand to join the global Sunflower network.  The lanyards which are bright green in colour and decorated with an easily identifiable sunflower are completely voluntary and indicate to our team that you:

• May need extra time to find your seat
• Always need to stay with friends or family

• May need to know the location of our sensory room and other stadium facilities

Please keep in mind that wearing a sunflower lanyard, pin or bracelet won’t help you get through our entry gates faster.

If you require a Hidden Disabilities Sunflower lanyard, these are available from all gates on an event day, and from Gate G on a non-event day. Please see this map for more information on where to collect your lanyard.

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Please check back for further information shortly.

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The Access Community Health Sensory Room, located on Level 3 of the Samsung South Stand, is a dedicated quiet space for people who love live events but find the experience overwhelming due to the heightened crowds and noise.

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There are a number of accessible toilets located around the stadium which can be found on this map.

Assistance dogs are welcome at Eden Park. Please ensure your dog is appropriately identified, and inform the stadium in advance to accommodate seating arrangements.

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This information will be released closer to the event date.

Eden Park is centrally located and adjacent to key transport hubs including train stations and major bus routes. Tickets to most of our events include public transport fares, making getting to and from events easy. To plan your journey and find out more about whether your event ticket includes a bus or train fare, visit Auckland Transport’s event information before your visit.

Find out more about accessible public transport here.

For the event, there will be ample traffic wardens to assist with parking in the vicinity. Mobility parking will be located in Cricket Ave.

To view the location of accessibility seats, toilets and lifts, please view the Stadium Accessibility Services Map: EDEN PARK STADIUM MAP

Depending on where you are seated, wheelchair accessibility lifts are available at Gates A, B, C, E, F & G. A map of gate locations can be found here.

Online Form: 

Accessible Seating Booking Form

Phone: Call Ticketek's Accessible Seating booking line (0800 686 677) if you require special access, wheelchair or accompanying guest seating. The booking line is open Monday to Friday 9am - 5pm.

Wheelchair and companion seating at Eden Park are located in both the University of Auckland North Stand and Samsung South Stand. They offer fantastic views, easy access to retail catering and bathroom facilities, and a convenient seat for your friend or carer.

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